NorCal Finest Construction

Effective Date: December 5, 2025

NorCal Finest Construction (“we,” “our,” “us”) is committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including when you interact with us through SMS (text messaging) and other communication channels, in compliance with applicable standards and messaging requirements.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Name, phone number, email address, date of birth, shipping address, and other identifiers provided during account creation, intake forms, consultations, purchases, or communications.

Communication Data:
SMS messages, emails, chat messages, and call records exchanged with us for scheduling, reminders, order updates, customer support, or care coordination.

2. How We Use Your Information

We use your information to:

Provide construction, renovation, repair, and related services.

Prepare estimates and proposals.

Schedule and confirm consultations, site visits, and project timelines.

Send reminders, follow-up messages, project updates, and billing notifications via SMS, email, or phone.

Process payments and maintain project documentation.

Improve our services and customer experience.

Ensure compliance with applicable legal and regulatory requirements.

3. SMS/Text Messaging Compliance

To comply with Twilio A2P 10DLC regulations, our SMS program follows these guidelines:

Consent (Opt-In):
By providing your phone number, you consent to receive text messages related to your account, consultations, treatment status, prescription or order updates, billing, and customer support.

Message Frequency:
Message frequency may vary depending on your care plan, order activity, or support needs.

Message and Data Rates:
Standard message and data rates may apply based on your carrier.

Opt-Out (STOP):
You may opt out of SMS communications at any time by replying STOP to our messages. You will no longer receive text messages, but we may continue to contact you by email or phone when necessary for service-related purposes.

Help:
For assistance, reply HELP to our messages or contact us directly at (916) 225-1527.

No Sale of Data:
We do not sell or share your phone number or personal information with third parties for their marketing purposes.

4. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. While we follow industry best practices, no system is entirely secure, and we cannot guarantee absolute protection.

5. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

Employees, contractors, and project managers involved in delivering your services.

Suppliers, subcontractors, and fulfillment partners as needed to complete your project.

Service providers assisting with secure operations and communications (such as SMS, email, payment processing, analytics, and customer support tools).

Legal or regulatory authorities if required by law.

6. Your Rights

You have the right to:

Access and obtain a copy of your information, where applicable.

Request corrections to inaccurate information.

Restrict certain uses or disclosures of your information, where permitted by law.

Withdraw consent for communications at any time.

7. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

NorCal Finest Construction
Website: www.norcalfinestconstruction.com/
Phone: (916) 225-1527

Email: [email protected]